PRODUCT

HOW DO I PERSONALISE MY EMULSION SKINCARE ?

First determine your skin type – is it normal, dry, oily?  Do you suffer from breakouts or wrinkles?  This will determine the Essential Oil Blends that are right for you.   Pick one for day and one for night – or just use the same one morning and night – it is up to you and your skin’s needs.   Add a couple of drops to any of the skincare bases and mix in your hand or a little bowl.

HOW CAN I GET ADVICE ON EMULSION PRODUCTS?

You can contact us any time over email, phone or on social media @emulsioncosmetics or visit our Facebook page. All our details can be found on the Contact Us page.

CAN I MIX MORE THAN ONE OIL INTO A BASE PRODUCT?

Absolutely, it is up to you and your skin.

CAN I USE FRAGRANCE OILS ON MY FACE?

No, only use the fragrance Oils with the body and hair bases.

CAN I USE EMULSION BASES ON THEIR OWN?

Absolutely! Each one of our Bases can be used alone – they are unfragranced so very gentle.

DO I MIX IN ALL THE ADD-ONS INSIDE THE BOTTLE THEN USE THE PRODUCT?

We do not recommend mixing your Add-Ons directly into the Base inside its original container, as they are different types of liquid and not designed to be in the same bottle long term.  Also, once mixed you can’t unmix!   The beauty of being able to create your own personal blend is that you can dial up your base with different blends as your skin’s needs change.  

WHAT IS THE BEST WAY TO BLEND?

We recommend taking a scoop or squirt of your Base into the palm of your hand or small bowl.  Top with your chosen Add-Ons, then gently using your finger or a small spatula work the products together to create an Emulsion.  Apply immediately.

CAN I USE THE ESSENTIAL BLENDS/FRAGRANCES ON THEIR OWN?

The essential blends and fragrances are designed to be blended into the Bases as they are concentrated to give the best results.  For this reason we don’t recommend using them on their own.

WHAT IS AN ‘EMULSION’?

An ‘Emulsion’ is essentially a blend. With our products, you can create your own blends for face, body and hair by choosing the add-ons that are right for you and mixing with your chosen base. Once they are  mixed to create your own unique blend, that’s what we define as your ‘Emulsion’.

IS THERE A SHELF LIFE ONCE OPENED?

Each of our products has the period-after-opening symbol or PAO symbol which is a graphic symbol that identifies the useful lifetime of a cosmetic product after its package has been opened for the first time. It depicts an open cosmetics pot and is used together with a written number of months or years. 

ARE YOUR PRODUCTS VEGAN?

Yes, all our products are Vegan, except for the conditioner which contains honey.

 

DO YOU TEST ON ANIMALS?

No, we don’t agree with animal testing. 

IS YOUR PACKAGING RECYCLABLE?

We try to use as much recyclable materials as possible in our packaging.

DO YOU SHARE MY PERSONAL DETAILS WITH ANYONE ELSE?

You can find all the information on personal privacy in our terms & conditions and privacy policy found here.

I’VE FORGOTTEN MY PASSWORD, CAN YOU HELP?

Absolutely, simply enter the email address you registered with and we’ll send you a link to retrieve it.

WHEN IS MY PAYMENT PROCESSED?

We only process payments once we get approval from your bank, so our processing times depend on them.

HOW DO I USE MY PROMOTION CODE OR GIFT CARD?

At the checkout page, you’ll notice a box labelled ‘Promotion Code’. Simply enter the code here and click ‘apply’ for the code to be added to your order and the discount applied.

CAN I CHANGE MY DELIVERY ADDRESS ONCE CONFIRMED?

We recommend phoning as soon as possible to let us know if you would like to change your address but we can’t guarantee a time frame on this, so the sooner you let us know, the more likely it is we can change it!  Depending on the stage of the order process, you may be able to change it.  However, once the order has been dispatched, it is not possible and the delivery will be sent to the original address specified.  For further details, please see our terms & conditions and privacy policy found here.