1.3 We are the controller of the personal data provided to us for the purposes of applicable data protection legislation.
- Collecting Your Data
2.1 By ‘personal data’ we mean identifiable information about you, such as your name, email address, geographical address for billing and for delivery purposes, telephone number. We are the controller of the personal data provided to us or collected by us.
2.2 We will collect your personal data that you provide to us when you:
- register on our website;
- order goods from us;
- register for a discount voucher;
- subscribe to our newsletter;
- engage with us on social media;
- provide a review or testimonial to us;
- respond to a survey;
- otherwise contact us including with queries, comments or complaints.
All personal data that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal data. You must not register under someone else’s name.
2.3 If you register on our website through your Facebook account, you agree that we shall receive certain personal data relating to your Facebook account.
2.4 When you contact us by email or post, we may keep a record of the correspondence and we may also record any telephone call we have with you.
2.7 We may receive personal data about you from our fulfilment partners and our payment providers. If we reasonably believe that any of the personal data you have provided to us is inaccurate, we may receive further personal data from third parties, confirming or otherwise, your identity.
- Lawful use of your personal data
3.2 We use your personal data to supply goods to you that you have ordered, and to deal with any follow up issues, including to manage your account, process orders, payments, deliveries, returns and refunds in accordance with our Terms and Conditions.
3.3 We use your personal data to comply with any legal obligations, demands or requirements, for example, as part of anti-money laundering processes or to protect a third party’s rights, property, or safety.
3.4 We may also use your personal data for our legitimate interests including to improve our goods and websites and in connection with, or during negotiations of, any merger, sale of assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
- Who do we share your data with?
4.1 For our legitimate interests, we may share your personal data with any service providers, sub-contractors and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including payment providers, fulfillment partners, customer service providers, IT service providers, accountants, auditors and lawyers. We shall provide our service providers, sub-contractors and agents only with such of your personal data as they need to provide the service for us and if we stop using their services, we shall request that they delete your personal data or make it anonymous within their systems subject to their rights under applicable laws.
5.1 You may sign up to receive our newsletter.
5.2 You can choose to no longer receive our newsletter from us by contacting us at firstname.lastname@example.org or clicking unsubscribe from a marketing email. Please note that it may take us a few days to update our records to reflect your request.
5.3 If you ask us to remove you from our marketing list, we shall keep a record of your name and email address to ensure that we do not send to you marketing information. We will still contact you as necessary about your account.
- Where we hold and process your personal data
6.1 Some or all of your personal data may be stored or transferred outside of the United Kingdom or the European Economic Area (the EEA) for any reason, including for example, if our email server is located in a country outside the United Kingdom or EEA or if any of our service providers are based outside of the United Kingdom or EEA. Where your personal data is transferred outside the United Kingdom or EEA, it will only be transferred to countries that have been identified as providing adequate protection for personal data), or to a third party where we have approved transfer mechanisms in place to protect your personal data.
7.1 We shall process your personal data in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage. The technology that we use and the security policies which we have implemented are intended to safeguard your information from unauthorised access and improper use. For example, our website is SSL Cerfitied, passwords are encrypted and we regularly back up our system. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise that your personal data or other content that you upload to the system will always remain secure. If there is a security breach, we will do all that we can as soon as we can to stop the breach and minimise the loss of any data.
- Your rights
8.1 You have a number of rights under applicable data protection legislation. Some of these rights are complex, and not all of the details have been included below. Further information can be found here
- Right of access: You have the right to obtain from us a copy of the personal data that we hold for you.
- Right to rectification: You can require us to correct errors in the personal data that we process for you if it is inaccurate, incomplete or out of date.
- Right to portability: You can request that we transfer your personal data to another service provider.
- Right to restriction of processing: In certain circumstances, you have the right to require that we restrict the processing of your personal information.
- Right to be forgotten: You also have the right at any time to require that we delete the personal data that we hold for you, where it is no longer necessary for us to hold it. However, whilst we respect your right to be forgotten, we may still retain your personal data in accordance with applicable laws.
- Right to stop receiving marketing information: You can ask us to stop sending you information about our services, but please note we shall continue to contact you in relation to any matters relating to your account, if you have one.
8.2 Please note, we reserve the right to charge an administrative fee if your request in relation to your rights is manifestly unfounded or excessive.
- Retention of personal data
9.1 We retain your personal data in accordance with applicable laws. The length of time we keep your personal data depends on what it is and whether we have an on-going business need to retain it (for example, to provide you with goods or to comply with applicable legal, auditory, tax or accounting requirements).
9.2 We shall retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an on-going business need to retain it. Following that period, we shall make sure it is deleted or made it anonymous within our systems.
What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.
Cookies placed in your browser’s memory are called session cookies and cookies placed on your computer’s hard drive are called persistent cookies. Session cookies are deleted when you close your browser, while persistent cookies remain on your hard drive, even after closing your browser. Session cookies are generally used to improve the user experience when using a website. Persistent cookies are generally used to store user preferences between browser sessions.
(a) Authentication - to identify you when you visit and navigate through our website;
(b) Status - as to help us to determine if you are logged into our website;
(c) Security - as part of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;
(d) Analysis - to help us analyse the use and performance of our website and services;
(f) Targeting cookies - to record your visit to our website, specifically the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
In particular, below is a list of the cookies used on the website and what they do:
What it does
Determines whether a numeric weight is shown when a table is dragged. This cookie expires 23 days from the session date.
Set by Facebook for application integration and expires within one year.
This cookie stems from “ShareThis”; the service we use for allowing users to share certain pages on our site with social networks.
Used to distinguish users.
Stores the session ID of an authenticated user to provide them a better user experience. This cookie expires 23 days from the session date.
Takes a timestamp of the exact moment in time when a visitor leaves a site. __utmc has no way of knowing when a user closes their browser or leaves a website, so it waits 30 minutes for another page view to happen, and if it doesn’t, it expires.
Third party cookies
Our website uses Google Analytics which collects information anonymously and generates reports detailing information such as the number of visits to the system, where visitors generally came from, how long they stayed on the system, and which pages they visited. Google Analytics places several persistent cookies on your computer’s hard drive. These do not collect any personal data. If you do not agree to this you can disable persistent cookies in your browser. This will prevent Google Analytics from logging your visits. For more information on Google Analytics cookies, see the official Google Analytics page (link to https://analytics.google.com/analytics/web/).
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the relevant social media sites (Twitter, Facebook and Google +) will set cookies through our website which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
How can you control cookies?
To change your cookie settings, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer hard drive.
You can manage your cookie settings by following your browser's instructions. Here are some links that might be of assistance:
Microsoft Internet Explorer
- Microsoft Edge