Privacy & Cookie Policy

  1. Introduction

 

1.1         This Privacy Policy details how we, Emulsion Cosmetics Limited, a company registered in England with registered number 10632513 and with a registered office at Belgrave House, 39-43 Monument Hill, Weybridge, Surrey KT13 8RN, collect, use and process personal data.  This Privacy Policy affects your legal rights and obligations so please read it carefully. If you do not agree to be bound by this Privacy Policy, do not use our website and do not provide us with any personal data. If you have any questions, you can contact us at customerservice@emulsion.co.uk or by telephone on 0203 011 2993.

 

1.2         We reserve the right to update this Privacy Policy from time to time at our discretion. If we do so, and the changes substantially affect your rights or obligations, we shall notify you if we have your email address. Otherwise, you are responsible for regularly reviewing this Privacy Policy so that you are aware of any changes to it.

 

1.3         We are the controller of the personal data provided to us for the purposes of applicable data protection legislation.

 

  1. Collecting Your Data

 

2.1         By ‘personal data’ we mean identifiable information about you, such as your name, email address, geographical address for billing and for delivery purposes, telephone number.    We are the controller of the personal data provided to us or collected by us.

 

2.2         We will collect your personal data that you provide to us when you:

 

  • register on our website;
  • order goods from us;
  • register for a discount voucher;
  • subscribe to our newsletter;
  • engage with us on social media;
  • provide a review or testimonial to us;
  • respond to a survey;
  • otherwise contact us including with queries, comments or complaints.

 

All personal data that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal data.  You must not register under someone else’s name.   

 

2.3         If you register on our website through your Facebook account, you agree that we shall receive certain personal data relating to your Facebook account.

 

2.4         When you contact us by email or post, we may keep a record of the correspondence and we may also record any telephone call we have with you.

 

2.5         If you use our website, we may collect some information automatically, such as your IP address and device type.  We also collect information about what pages you looked at and what links you clicked.  For more information on this, please see our Cookie policy.

 

2.6         You may of course from time to time provide further information to us that relates to you and we shall process all such personal data in accordance with this Privacy Policy.  However, we do not collect and ask that you do not provide any ‘special categories’ of personal data such as details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.

 

2.7   We may receive personal data about you from our fulfilment partners and our payment providers.  If we reasonably believe that any of the personal data you have provided to us is inaccurate, we may receive further personal data from third parties, confirming or otherwise, your identity.

 

  1. Lawful use of your personal data

 

3.1         We will only use your personal data where we have a lawful basis to do so.  The lawful purposes that we rely on under this Privacy Policy are:  consent (where you choose to provide it), performance of our contract with you; legal compliance; and legitimate interests.    When we refer to legitimate interests we mean our legitimate business interests in the normal running of our business which do not materially impact your rights, freedom or interests.

 

3.2         We use your personal data to supply goods to you that you have ordered, and to deal with any follow up issues, including to manage your account, process orders, payments, deliveries, returns and refunds in accordance with our Terms and Conditions.

 

3.3         We use your personal data to comply with any legal obligations, demands or requirements, for example, as part of anti-money laundering processes or to protect a third party’s rights, property, or safety.

 

3.4         We may also use your personal data for our legitimate interests including to improve our goods and websites  and in connection with, or during negotiations of, any merger, sale of assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company. 

 

3.5         We may also use your personal data for our legitimate interests, including dealing with any customer services you require, for audit purposes and to contact you about changes to this Privacy Policy.

 

  1. Who do we share your data with?

 

4.1         For our legitimate interests, we may share your personal data with any service providers, sub-contractors and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including payment providers, fulfillment partners, customer service providers, IT service providers, accountants, auditors and lawyers.    We shall provide our service providers, sub-contractors and agents only with such of your personal data as they need to provide the service for us and if we stop using their services, we shall request that they delete your personal data or make it anonymous within their systems subject to their rights under applicable laws.

 

  1. Marketing

 

5.1         You may sign up to receive our newsletter.   

 

5.2         You can choose to no longer receive our newsletter from us by contacting us at customerservice@emulsion.co.uk  or clicking unsubscribe from a marketing email. Please note that it may take us a few days to update our records to reflect your request.

 

5.3      If you ask us to remove you from our marketing list, we shall keep a record of your name and email address to ensure that we do not send to you marketing information. We will still contact you as necessary about your account.

 

  1. Where we hold and process your personal data

 

6.1         Some or all of your personal data may be stored or transferred outside of the United Kingdom or the European Economic Area (the EEA) for any reason, including for example, if our email server is located in a country outside the United Kingdom or EEA or if any of our service providers are based outside of the United Kingdom or EEA. Where your personal data is transferred outside the United Kingdom or EEA, it will only be transferred to countries that have been identified as providing adequate protection for personal data), or to a third party where we have approved transfer mechanisms in place to protect your personal data.

 

  1. Security

 

7.1      We shall process your personal data in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage. The technology that we use and the security policies which we have implemented are intended to safeguard your information from unauthorised access and improper use. For example, our website is SSL Cerfitied, passwords are encrypted and we regularly back up our system. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise that your personal data or other content that you upload to the system will always remain secure. If there is a security breach, we will do all that we can as soon as we can to stop the breach and minimise the loss of any data.

 

  1. Your rights

 

8.1         You have a number of rights under applicable data protection legislation. Some of these rights are complex, and not all of the details have been included below. Further information can be found here

 

  • Right of access: You have the right to obtain from us a copy of the personal data that we hold for you.

 

  • Right to rectification: You can require us to correct errors in the personal data that we process for you if it is inaccurate, incomplete or out of date.

 

  • Right to portability: You can request that we transfer your personal data to another service provider.

 

 

  • Right to restriction of processing: In certain circumstances, you have the right to require that we restrict the processing of your personal information.

 

  • Right to be forgotten: You also have the right at any time to require that we delete the personal data that we hold for you, where it is no longer necessary for us to hold it. However, whilst we respect your right to be forgotten, we may still retain your personal data in accordance with applicable laws.

 

  • Right to stop receiving marketing information: You can ask us to stop sending you information about our services, but please note we shall continue to contact you in relation to any matters relating to your account, if you have one.

 

You may be able to exercise some of these rights within your account on the website, otherwise, please contact us at customerservice@emulsion.co.uk or by telephone on 0203 011 2993

 

8.2         Please note, we reserve the right to charge an administrative fee if your request in relation to your rights is manifestly unfounded or excessive.

 

8.3         If you have any complaints in relation to this Privacy Policy or otherwise in relation to our processing of your personal data, please contact customerservice@emulsion.co.uk or by telephone on 0203 011 2993. We shall review and investigate your complaint and try to get back to you within a reasonable time.  You can also contact the Information Commissioner, see www.ico.org.uk or if you are based outside of the United Kingdom, please contact your local regulatory authority

 

  1. Retention of personal data

 

9.1         We retain your personal data in accordance with applicable laws. The length of time we keep your personal data depends on what it is and whether we have an on-going business need to retain it (for example, to provide you with goods or to comply with applicable legal, auditory, tax or accounting requirements).

9.2         We shall retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an on-going business need to retain it. Following that period, we shall make sure it is deleted or made it anonymous within our systems.

  1. General

 

10.1       If any provision of this Privacy Policy is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.

 

10.2.      This Privacy Policy shall be governed by and construed in accordance with the law of England and Wales, and you agree to submit to the exclusive jurisdiction of the English Courts.

 

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.

Cookies placed in your browser’s memory are called session cookies and cookies placed on your computer’s hard drive are called persistent cookies. Session cookies are deleted when you close your browser, while persistent cookies remain on your hard drive, even after closing your browser. Session cookies are generally used to improve the user experience when using a website. Persistent cookies are generally used to store user preferences  between browser sessions.

You can find more information about cookies at http://www.allaboutcookies.org/ and www.youronlinechoices.com/.

How do we use cookies?

We use cookies to ensure that you get the most out of our website. In particular, we use cookies for the following purposes:

(a) Authentication - to identify you when you visit and navigate through our website;

(b) Status - as to help us to determine if you are logged into our website;

(c) Security - as part of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;

(d) Analysis - to help us analyse the use and performance of our website and services;

(e) Cookie consent - to store your preferences in relation to the use of cookies more generally;

(f) Targeting cookies - to record your visit to our website, specifically the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

In particular, below is a list of the cookies used on the website and what they do:

 

Cookie

What it does

 

Drupal_tableDrag_showWeight

 

Determines whether a numeric weight is shown when a table is dragged. This cookie expires 23 days from the session date.

[fbm]  

Set by Facebook for application integration and expires within one year. 

[__unam] 

 

This cookie stems from “ShareThis”; the service we use for allowing users to share certain pages on our site with social networks.

[_ga]  

Used to distinguish users.

[SESS] 

Stores the session ID of an authenticated user to provide them a better user experience. This cookie expires 23 days from the session date.

[__utma] 

 

Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.

[__utmc] 

 

Takes a timestamp of the exact moment in time when a visitor leaves a site. __utmc has no way of knowing when a user closes their browser or leaves a website, so it waits 30 minutes for another page view to happen, and if it doesn’t, it expires.

[__utmz] 

Keeps track of where the visitor came from, what search engine you used, what link you clicked on, what keyword you used, and where they were in the world when you accessed a website. This cookie is how Google Analytics knows to whom and to what source / medium / keyword to assign the credit for a Goal Conversion or an Ecommerce Transaction. __utmz also lets you edit its length with a simple customization to the Google Analytics Tracking code. Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.

[has_js]

 

Determines whether the user has JavaScript enabled. This cookie expires 23 days from the session date.

 

 

 

Third party cookies

 

Our website uses Google Analytics which collects information anonymously and generates reports detailing information such as the number of visits to the system, where visitors generally came from, how long they stayed on the system, and which pages they visited. Google Analytics places several persistent cookies on your computer’s hard drive.  These do not collect any personal data. If you do not agree to this you can disable persistent cookies in your browser. This will prevent Google Analytics from logging your visits.  For more information on Google Analytics cookies, see the official Google Analytics page (link to https://analytics.google.com/analytics/web/).

 

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the relevant social media sites (Twitter, Facebook and Google +) will set cookies through our website which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

 

 

How can you control cookies?

You can accept or reject cookies by amending your web browser controls. But if you choose not to allow the use of cookies, your experience of our websites and apps will be limited and many integral aspects might not work at all.

To change your cookie settings, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer hard drive. 

Most advertising networks also offer you the option to opt out of targeted advertising. For more info, visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.

You can manage your cookie settings by following your browser's instructions. Here are some links that might be of assistance:

 

If you have any questions on this Cookie Policy you can contact us  at customerservice@emulsion.co.uk or by telephone on 0203 011 2993

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